PRIVACY & DATA PROTECTION POLICY

Welcome to PC Kumar ("we", "our", "us"). Operating from our workshop in Baner, Pune, Maharashtra, we are committed to upholding the highest standards of data security, privacy, and customer trust. This Privacy Policy outlines our guidelines for collecting, processing, storing, and protecting your information when you visit pckumar.in, request custom PC quotes, purchase genuine components, or interact with our workshop technicians.

By utilizing our website, placing an order, or submitting a custom configuration quote, you accept the practices detailed in this Privacy Policy. We strictly adhere to the Information Technology Act, 2000, and India's Digital Personal Data Protection (DPDP) Act.

To process orders, generate tax invoices, perform 24-hour burn-in stress testing, and coordinate express Pan-India shipping, we collect the following categories of information:

We use your information exclusively for legitimate retail, logistics, and technical support operations:

• Order Fulfillment & Assembly: Building, stress testing, packaging, and dispatching your custom PC rigs and components.
• GST Tax Invoicing: Generating official tax invoices with verifiable manufacturer serial numbers for warranty claims.
• Express Transit Coordination: Sharing delivery addresses with trusted insured courier partners (e.g., BlueDart, Delhivery, FedEx).
• Warranty & Technical Support: Assisting you with direct manufacturer RMA claims, technical advice, and workshop helpline updates.
• VOLT AI Assistant Improvement: Optimizing our interactive recommendation algorithms to suggest fully compatible components.

Financial security is paramount. PC Kumar does NOT store, log, or possess access to your Credit/Debit Card numbers, CVV codes, or NetBanking passwords.

All payment processing is executed through RBI-authorized, PCI-DSS compliant payment gateways (Razorpay, Paytm, CCAvenue, UPI). Payments are encrypted using SSL (Secure Sockets Layer) 256-bit technology.

We use essential cookies and local storage tokens (`localStorage`) to enhance your browsing experience. Cookies help us:

• Maintain your active shopping cart items across different pages.
• Remember selected category layout preferences (3-column, 4-column, or list view).
• Analyze site traffic anonymously to improve page load speeds and workshop inventory planning.

You can choose to disable non-essential cookies via your browser settings without affecting core shopping functionality.

To ensure safe, insured transit in custom wooden crates, your shipping name, delivery address, phone number, and package contents are shared strictly with our contracted Pan-India logistics partners:

These partners are contractually bound to use your address solely for executing transit and contact delivery.

As an official tier-1 authorized distributor partner for NVIDIA, Intel, AMD, ASUS ROG, Corsair, Logitech, and Razer, every component sold by PC Kumar includes verifiable serial numbers linked to your official GST invoice.

Serial numbers and invoice records are stored securely in our encrypted workshop database for 3 to 5 years (matching national brand warranty terms) to assist you seamlessly with warranty claims.

Under Indian privacy regulations, you have full authority over your personal information:

• Right to Access: Request a digital copy of all personal data held by PC Kumar.
• Right to Correction: Rectify inaccurate shipping addresses or GSTIN records.
• Right to Erasure: Request the deletion of your account details (subject to statutory tax retention laws).
• Opt-Out of Marketing: Unsubscribe from promotional email newsletters or SMS updates at any time.